Shipping Policy
Once an order is placed and dispatched, you will receive a confirmation with all delivery details, including carrier information and tracking details for your package.
Domestic Delivery: We aim to deliver your order within 3-10 working days.
International Delivery: We aim to deliver your order within 25-30 working days.
If you need your product delivered sooner, please reach out to us at contact.sanskritibazaar@gmail.com.
Bharat Sanskriti Bazaar is not responsible for delays in delivery caused by:
- Incorrect address provided by the user.
- Inability to reach the user at the contact number given at the time of order.
- Locked delivery premises.
- Any conditions resulting from an Act of God.
We do not accept requests to change the shipping address once the order is dispatched.
Cancellation Policy
You may cancel your order (once accepted by us) for any reason up to the point of dispatch by emailing us at contact.sanskritibazaar@gmail.com with your order details within 24 hours of placing the order. Once the product has been shipped, it cannot be canceled.
If you cancel within this timeframe, any payments made will be refunded in full within 15 working days. However, instead of receiving a monetary refund, you will be issued a coupon of the same amount, which can be used for future purchases on our website. This amount will be deducted from your next order.
Please note that delivery may be delayed or canceled in emergency situations.
International Orders, Shipping & Customs Policy
Bharat Sanskriti Bazaar accepts international orders subject to the shipping, customs, import and payment regulations applicable in the destination country. By placing an international order, the customer confirms that they have read, understood and agreed to the terms below.
1. International Shipping Charges
International orders are subject to applicable shipping and logistics charges. The shipping charge shown at checkout or communicated to the customer covers the applicable transportation/shipping service only, unless specifically stated otherwise.
Shipping charges may vary depending on the destination country, parcel weight, dimensions, shipping service, remote-area charges, carrier requirements and other applicable logistics costs.
Any additional shipping, handling, remote-area, storage, re-delivery or other carrier-related charges arising after dispatch may be payable separately by the customer where applicable.
2. Customs Duties, Import Taxes and Other Government Charges
International shipping charges do not automatically include customs duties, import taxes, tariffs, brokerage/clearance charges or other charges imposed by the destination country.
Where applicable, all customs duties, import taxes, tariffs, customs clearance charges, brokerage charges, storage charges, handling charges, penalties, surcharges and other government or carrier charges shall be borne and paid by the customer/recipient.
The actual amount of such charges is determined by the customs authority or authorised carrier in the destination country and may depend on the product, declared value, HS/HTS classification, country of origin and applicable local regulations. Such charges may therefore vary from one country to another.
Bharat Sanskriti Bazaar does not control the assessment of customs duties or import taxes imposed by a foreign customs authority.
3. Additional Customs Charges, Penalties and Taxes
If any additional customs duty, tax, penalty, surcharge, examination fee, storage fee, brokerage/clearance charge, re-delivery charge or other statutory or carrier charge becomes payable in connection with an international shipment, the customer/recipient shall be responsible for such payment.
Where such amount is initially charged to or recovered from Bharat Sanskriti Bazaar, India Post, courier company or any logistics partner because of the shipping or customs arrangement, the customer shall be responsible for reimbursing or paying the applicable amount, as communicated by Bharat Sanskriti Bazaar.
This includes additional charges arising from customs assessment, incorrect or incomplete information supplied by the customer, failure to provide required documents, delay in customs clearance, refusal or failure to pay applicable charges, or other circumstances attributable to the customer.
4. Customer's Responsibility for Customs Clearance
The customer/recipient is responsible for cooperating with the destination country's customs authorities, postal service or courier company whenever required.
The customer must promptly provide any information or documents required for customs clearance, including identification, tax information, import documents, address verification or other documentation requested by the relevant authority or carrier.
The customer must remain available and responsive until the shipment has been successfully delivered to the delivery address provided at the time of placing the order.
Customs clearance requirements and procedures differ between countries, and customs authorities may inspect, hold or delay shipments. Such processes are outside the direct control of Bharat Sanskriti Bazaar.
5. Correct Customer Information
Customers are responsible for providing accurate and complete:
- Full name
- Delivery address
- Postal/ZIP code
- Mobile/contact number
- Email address
- Any other information required for international delivery or customs clearance
Bharat Sanskriti Bazaar shall not be responsible for delays, failed delivery, return-to-origin, additional charges, customs issues or loss arising from an incorrect or incomplete address, telephone number, email address or other information supplied by the customer.
The customer is responsible for checking all information carefully before completing payment.
6. Customs Delays and Delivery Delays
International shipments may experience delays because of customs inspection, customs clearance, documentation requirements, postal or courier delays, public holidays, weather conditions, transportation disruptions, security checks or other circumstances beyond the control of Bharat Sanskriti Bazaar.
Estimated delivery times are indicative only and do not constitute a guaranteed delivery date.
Bharat Sanskriti Bazaar shall not be responsible for delays caused by customs authorities, destination-country postal authorities, courier companies or other third-party service providers. Customs processing times can vary significantly by destination.
7. Customer Cooperation
For international orders, both the customer and Bharat Sanskriti Bazaar have responsibilities in completing the international delivery process.
Bharat Sanskriti Bazaar will provide the necessary shipment and customs information available to us and will cooperate with the relevant postal or logistics service.
The customer must cooperate promptly with the carrier, postal authority or customs authority at the destination and complete any customs formalities, payments, documentation or verification required for delivery.
Failure by the customer to cooperate, respond to communications, provide documents or pay applicable charges may result in delay, return, abandonment or other action by the carrier or customs authority.
Any resulting additional costs shall be borne by the customer.
8. Loss, Damage or Delay During International Transit
Once an international shipment has been handed over to India Post, courier or another authorised logistics provider, transportation and delivery are carried out by that third-party service provider.
Bharat Sanskriti Bazaar shall not be responsible for loss, damage, delay, customs detention, seizure, confiscation, return or non-delivery caused by the postal operator, courier, customs authority, destination-country authority or circumstances beyond our reasonable control, except to the extent liability cannot legally be excluded.
Where a formal carrier claim or investigation procedure is available, Bharat Sanskriti Bazaar may assist the customer with the information reasonably available to us.
9. Refusal or Failure to Accept Delivery
If the customer refuses delivery, fails to accept the shipment, fails to pay applicable customs duties or taxes, does not provide required customs documents, or otherwise causes the shipment to be returned, abandoned or held by customs or the carrier, any resulting shipping, return, storage, customs, handling, penalty or other charges shall be the customer's responsibility.
Such circumstances shall not automatically create a right to a refund.
10. International Orders: No Cancellation, Return, Refund or Exchange
Due to the nature of international shipping, customs processing and cross-border logistics:
International orders are final sale and are not eligible for cancellation, return, refund or exchange after dispatch.
No refund or exchange shall be provided for:
- Change of mind
- Customer preference
- Incorrect size, colour or selection
- Failure to pay customs duties or taxes
- Customs delays
- Customer's failure to provide required documents
- Incorrect or incomplete customer information
- Refusal to accept delivery
- Failure to collect the shipment
- Delay caused by customs or logistics providers
- Return-to-origin caused by the customer
- Additional customs, tax or carrier charges
International e-commerce policies commonly distinguish shipping charges from destination-country duties and may treat international orders as final sale depending on the seller's terms.
Once an international order has been dispatched, it cannot be cancelled, returned or exchanged.
11. Delivery Confirmation
Once the shipment is delivered to the address provided by the customer, or delivery is recorded by the postal/courier service at that address, the order shall be considered successfully delivered.
Bharat Sanskriti Bazaar shall not be responsible for any subsequent loss, theft, damage or misuse of the package after recorded delivery.
12. International Payment
International orders must be paid through the payment methods made available by Bharat Sanskriti Bazaar at the time of purchase.
The customer is responsible for ensuring that the payment is successfully completed and that the payment information provided is accurate.
Any bank charges, international transaction charges, currency conversion charges or other charges imposed by the customer's bank, card issuer, payment provider or intermediary may be payable by the customer.
Where a payment is reversed, disputed, charged back or otherwise becomes subject to additional financial charges, the customer may remain responsible for the applicable transaction and logistics costs, subject to applicable law.
13. Product and Customs Compliance
Customers are responsible for ensuring that the products ordered are legally importable into their destination country.
Different countries may impose restrictions, prohibitions, licensing requirements or documentation requirements on particular products.
Bharat Sanskriti Bazaar cannot guarantee that every product available on our website will be permitted for import into every country.
Customers should check their local customs and import regulations before placing an international order.
14. International Customs Declaration
Bharat Sanskriti Bazaar will provide customs and shipping information based on the order and information available at the time of dispatch.
Customers must not request or require Bharat Sanskriti Bazaar to provide a false product description, false value, incorrect country of origin or inaccurate customs information.
Where customs authorities require additional information or clarification, the customer must cooperate with the relevant authorities and carrier.
15. Agreement to International Shipping Terms
By placing an international order with Bharat Sanskriti Bazaar, the customer acknowledges that:
- International shipping involves customs and border-control procedures.
- Shipping charges and destination-country customs duties/taxes are separate unless expressly stated otherwise.
- Applicable customs duties, taxes, penalties and additional destination-country charges are the customer's responsibility.
- The customer must cooperate with customs and delivery authorities until successful delivery.
- Incorrect customer information may result in additional charges, delays or non-delivery.
- International orders are final sale after dispatch and are not eligible for cancellation, return, refund or exchange, subject to applicable law.
- Delivery timelines may be affected by customs and other circumstances outside the control of Bharat Sanskriti Bazaar.
- All international orders require full advance payment before the order can be processed or dispatched.
By completing payment for an international order, the customer confirms acceptance of this International Orders, Shipping & Customs Policy.
Thank you for understanding our policies. If you have any questions, please feel free to contact us.